Return & Refund Policy

Last Updated: August, 2025

Welcome to Luciani Design OU (“we,” “us,” or “our”). This Return & Refund Policy outlines the terms and conditions regarding returns and refunds for services provided by our architectural and interior design firm.

Since our business primarily offers custom design services rather than physical products, our refund policy is structured accordingly.

1. Services Provided

Luciani Design OU specializes in architectural design and interior design services, including but not limited to:

  • Conceptual design development
  • 2D/3D renderings
  • Construction documentation
  • Interior design planning
  • Project consultations

2. Refund Eligibility

Due to the custom nature of our services, refunds are handled on a case-by-case basis.

Non-Refundable Circumstances:

  • Once a project has commenced and work has been delivered, refunds are generally not provided unless there is a breach of contract.
  • If a client cancels a project after work has begun, partial refunds may be considered based on the work completed.
  • Deposits or upfront payments for design services are typically non-refundable as they secure our time and resources.

Eligible for Refund (Partial or Full):

  • If we fail to deliver agreed-upon services as per the contract.
  • If there is a significant deviation from the agreed scope without client approval.
  • If the project is canceled before any work has commenced, a full or partial refund may be issued.

3. Requesting a Refund

To request a refund, please contact us within 7 days of the issue arising. Refund requests must include:

  • Your full name and contact details
  • Project reference number (if applicable)
  • Detailed reason for the refund request

We will review your request and respond within 14 business days.

4. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us:

5. Policy Changes

We reserve the right to modify this policy at any time. Any changes will be posted on our website with an updated effective date.

Thank you for choosing Luciani Design OU for your architectural and interior design needs.